Privacy Policy

Last Updated: January 2025

CyberServe ("CyberServe," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our infrastructure services, including managed cloud servers, dedicated machines, and scalable virtual environments (collectively, our "Services").

Your personal data includes information such as: Name, Address, Telephone number, Email address, Billing information, IP address, and other data that could identify you directly or indirectly.

If you have any questions about our privacy practices or your rights, please contact our Data Protection Officer at cyberserveuser@proton.me.

1. What Information Do We Collect?

We collect information to provide you with reliable, secure, and dependable server solutions. The information we collect includes:

Information You Provide Directly:

Account Information: When you create an account or purchase Services (name, email, billing address, payment information, company details)
Support Requests: When you contact customer service (phone number, email, support ticket details)
Communications: When you subscribe to newsletters, participate in surveys, or communicate with us

Information Collected Automatically:

Service Usage Data: Account activities, server configurations, bandwidth usage, service requests, renewal dates
Cookies and Similar : Browsing behavior, device type, browser settings, IP address, pages visited, time spent on our website
Technical Data: Server logs, API calls, authentication attempts, security events, performance metrics
Location Data: IP address and approximate geographic location

Information from Third Parties:

We may receive information from payment processors, fraud prevention services, and publicly available databases to verify your identity and prevent fraud.

2. How Do We Use Your Information?

We use your personal data only for legitimate purposes, including:

Service Delivery and Management:

Provision and maintenance of your cloud servers, dedicated machines, and virtual environments
Processing payments and managing billing
Providing technical support and customer service
Sending service-related communications and notifications

Service Improvement:

Analyzing usage patterns to optimize performance and reliability
Diagnosing technical issues and identifying security threats
Developing new features and services
Conducting research and statistical analysis

Security and Compliance:

Detecting and preventing fraud, abuse, and security incidents
Complying with legal obligations and responding to lawful requests
Enforcing our Terms of Service and protecting our rights

Communications:

Sending transaction confirmations and service updates
Providing important security alerts
Offering information about new services (with your consent)
Conducting customer satisfaction surveys

You can update your communication preferences by logging into your account or contacting us at cyberserveuser@proton.me.

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, hosting, customer support, analytics, and security services. These providers are contractually obligated to protect your data.
Business Partners: When you integrate third-party services with our platform, we share necessary information to enable those integrations.
Legal Requirements: Government authorities, law enforcement, or legal entities when required by law, court order, or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
Domain Registration: When you register a domain through us, we share required information with domain registrars and ICANN as mandated by their policies.

4. International Data Transfers

CyberServe operates globally. Your personal data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws, including the GDPR for European users.

5. Data Security

We implement industry-standard security measures to protect your personal data, including:

Encryption: Data encrypted in transit (TLS/SSL) and at rest
Access Controls: Strict access limitations and authentication requirements
Security Monitoring: 24/7 threat detection and incident response
Regular Audits: Security assessments and compliance reviews

While we strive to protect your data, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal data only as long as necessary to:

Provide the Services you have purchased
Comply with legal, regulatory, tax, and accounting obligations
Resolve disputes and enforce our agreements
Maintain accurate business records

When data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal and contractual obligations)
Portability: Receive your data in a structured, machine-readable format
Objection: Object to certain processing activities
Restriction: Request limitation of processing
Withdraw Consent: Withdraw previously given consent

To exercise these rights, log into your account or contact us at cyberserveuser@proton.me.

8. Cookies and Tracking

We use cookies and similar to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Improve security and prevent fraud

You can control cookies through your browser settings or third-party tools like Ghostery or Disconnect.me. Some features may not function properly if cookies are disabled.

Analytics: We use Google Analytics, Mixpanel, and similar tools to understand how visitors interact with our website.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals.

11. Age Restrictions

Our Services are intended for businesses and individuals 18 years or older. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, please contact us immediately at cyberserveuser@proton.me.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you by:

Posting a notice on our website
Sending an email to your registered address
Providing at least 30 days' notice before changes take effect

Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

CyberServe - Data Protection Officer
Email: cyberserveuser@proton.me
Response Time: Within 30 days

We are committed to resolving any privacy concerns promptly and transparently.